Grounding voice answers with RAG

Voice callers expect short, correct answers. Retrieval-augmented generation helps agents stay aligned with your policies and product facts.

Keep corpora curated

Upload the documents operators already trust: FAQs, SOPs, pricing sheets. Remove stale PDFs that conflict with current policy.

Retrieve for speech

Prefer concise chunks. Long passages slow time-to-first-audio and encourage rambling responses.

Measure groundedness

Spot-check transcripts weekly. When answers drift, fix the corpus before you rewrite the entire prompt.

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